Return Policy

Guarantee and Returns
We want you to be delighted with your purchase but understand that sometimes you may need to return a product.
 
You can order with complete confidence as we guarantee to refund or exchange any product that you are not completely happy with (goods that are made up to order are non-returnable unless faulty). All we ask is that you return the product to us in its original unused condition, in its original undamaged packaging.  It is your responsibility to take “reasonable care” of the goods.
 
Returns within 14 days
Items may be returned within 14 days of receipt of order. The cost of the goods but not the postage will be refunded. We reserve the right to charge a restocking charge and to charge for any goods not returned in saleable condition or exceeding the 14 day period. Please notify us before returning goods and use the returns form enclosed with your order. Please notify us immediately of faulty or damaged goods to discuss method of return otherwise we regret we are unable to accept responsibility for return charges. If a product fails after 14 days, we will need the product returned to us for inspection prior to a replacement being sent.
 
Returns within 7 days
Within 7 days of receipt of your order you have the right to notify us in writing and return the whole order in its original undamaged packaging (goods that are made up to order are non-returnable unless faulty). We will refund the full purchase price and postage. It is your responsibility to cover the cost of returning the goods and to insure them for their value in case they should go astray or be damaged in transit. This does not affect your statutory rights.